BUFFALO, N.Y. — David Kaplan had booked a nonstop Southwest flight from Buffalo Niagara International Airport to Phoenix’s Sky Harbor International Airport. Then, three weeks before he was to fly out in early April, the airline notified him that the flight was canceled and he was now going from Buffalo to Baltimore to Phoenix.
What pre-pandemic was a 4.5-hour flight turned into nearly eight hours.
“I was totally surprised,” Kaplan said. “I had even booked the flight early to make sure we got on the direct flight. Direct flights make the trip.”
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