NIAGARA FALLS, N.Y. — If you live in Niagara Falls and have already paid your water bill for December, the city has an important message for you.
A technical problem has prevented payments that were made electronically from being recorded. Residents who use electronic transfer are urged to call the Water Board at 716-283-9770 to make sure their payment was recorded.
All payments made to City Hall have been physically delivered to the Water Board to provide them with all of the current information. All payments are date stamped, and the board adds that there won't be late fees for accounts paid at City Hall but not put into the system immediately due to the issue.
The technical problem involved two utility poles being downed in a car accident. The two poles carry Spectrum-owned cables between the city's billing and collections office to the Water Board's computer system.
The Water Board says it has "repeatedly" requested that Spectrum fix this line. The board anticipates it will be fixed by December 30.
There's also a tool to pay online using a checking account, and you can click here to go to it.