If you need help with a cashless toll issue, you can have your questions addressed in person on Tuesday.
New York State is holding monthly events at the new Western New York Welcome Center, located on Grand Island, for people to dispute bills or resolve violations. These sessions will be held on the first Tuesday of every month from 3 p.m. to 6 p.m.
“We launched in-person outreach sessions at the request of residents and it has proven to be very successful over the last seven months," said Thruway Authority Executive Director Matthew Driscoll. “We are committed to ensuring that our customers have an opportunity to address billing questions and learn about the thruway’s complete conversion to cashless tolling by the end of the year.”
Representatives will be available at the customer assistance sessions to help answer a variety of cashless tolling questions and offer assistance. This can help people resolve violations, pay toll bills, dispute toll bills and update E-ZPass account information.
These sessions will become even more important as New York converts to an entirely cashless tolling system by the end of this year.