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Genesee County Sheriff's Office: Audio problems with some 911 calls have been resolved

The audio problems ranged from no audio to distorted audio for those calling 911 from a Frontier landline in Le Roy, Bergen and Pavillion.

GENESEE COUNTY, N.Y. — The Genesee County Sheriff's Office says it's no longer experiencing audio problems with some 911 calls.

The sheriff's office said Tuesday that it was experiencing audio problems ranging from no audio to distorted audio for those calling 911 from a Frontier landline in Le Roy, Bergen and Pavillion. 

As of Wednesday afternoon, the sheriff's office says the landline 911 service degradation had been resolved in those listed areas.

Anyone who is still experiencing issues dialing 911 from those affected areas are told to contact Steven C. Sharpe, the director of emergency communications, by calling (585) 345-3000 x3400.

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